Refund policy
Order Policy & Returns
At The Exotics Gallery, each piece is crafted to order to ensure premium quality from start to finish. Because of this custom production process, we ask that any changes to your order be requested within 24 hours of placing it.
We offer a 30-day return window for eligible items. Return shipping labels are provided at the customer’s expense, and all returned items must be in their original condition.
Damaged Items During Shipping
We take great care in packaging and shipping your order, but in the rare event that an item arrives damaged, we guarantee a repair, replacement, or refund at no additional cost to you.
Once we are notified, we will open a claim with the carrier immediately. Carrier response times can vary, but most claims are typically resolved within 7–15 business days. We will do everything possible to expedite the process and keep you updated throughout.
If we request the damaged item returned, we will cover the return shipping. Otherwise, no return is required.
To request a damage review, you agree to the following:
- Photos of the damaged product(s) must be clearly visible and submitted in .jpeg or .png format.
- Photos must be submitted no later than 72 hours after the delivery date, per the tracking information provided.
- Damage photos should be taken immediately upon receipt. Do not install, hang, or alter the product before photographing the damage.
Thank you for understanding our policy. We are committed to ensuring your satisfaction with your purchase and to providing premium, gallery-quality automotive artwork.